Terms & Conditions
Welcome to ZRprinting.com. This Web site is provided by ZR Printing & Graphics Inc. (referred to throughout this Web site as “ZRprinting.com”) as a service to our customers. Please review the following basic rules that govern your use of the ZRprinting.com site. Please note that your use of the ZRprinting.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. ZRprinting.com reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.
We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion, by posting a notice or a new agreement on our site. YOUR CONTINUED PARTICIPATION IN OUR PROGRAM, VISIT AND SHOPPING IN OUR SITE FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.
Section A of these Terms and Conditions applies specifically to orders placed with ZRprinting.com. Section B of these Terms and Conditions applies to all products and services available through the Site.
Terms and Conditions of Order
The ZRprinting.com Satisfaction Guarantee
ZRprinting.com stands behind the quality of products and services. If you are not 100% satisfied with your purchase from us, simply contact Customer Service by phone at +16478778321 within 7 days from the date you receive it (or the date it was scheduled to arrive), and we will reprint part or all of your order. In some cases, we may refund the full price of the product(s) in question, excluding shipping, postage and processing costs.
ZRprinting.com is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality. However, certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
· Spelling, punctuation, or grammatical errors made by the customer.
· Inferior quality or low-resolution of uploaded images.
· Design errors or colour selection errors introduced by the customer in the artwork file creation process.
· Errors in user-selected options such product type, size, finishing options, or quantity.
· Incorrect file dimensions, image orientation, or file submission in accordance with ZRprinting.com specifications.
· Damage to the products arising after delivery to the customer.
· Duplicate orders by the customer.
· Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
· Incorrect shipping address, undeliverable packages/3 rd delivery attempts, or other errors created by the customer.
This guarantee is also subject to a few other terms and conditions:
· refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by courier.
· We reserve the right to have you return the original order, at your cost, before reprinting or refunding your order.
· Maximum refund per order or customer is $250. The only remedy for problems with orders over $3000 is reprinting of the order to correct product defects.
· Color match, cutting and folding tolerances are guaranteed to be within industry standards (CMYK) for pleasing color and tolerances published within our website.
· We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
· This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. ZRprinting.com is not liable for courier service errors, including loss or delay.
Please preview your designs carefully and correct any issues prior to placing your order.
All prices and amounts shown on this Site are in Canadian Dollars (CAD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.
Once a print job has been approved by customer and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to ZRprinting.com the customer is responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.
Please note that no work will proceed on any print job in your order until full payment is received by ZRprinting.com.
All purchase requests must be submitted with the following approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:
we accept "PayPal" payment method, credit card. "PayPal" is simple and safe. Most of our customers pay this way. and you agree that you have acknowledge of PayPal services, terms and conditions before submitting any order through trough ZRprinting.com website.
· Invoices must be paid within 15 days of the invoice date. We reserve the right to charge you a late penalty charge of 1% per month applied against undisputed overdue amounts or the maximum rate permitted by law whichever is less. Every 30 days thereafter, you will continue to be charged an additional late penalty charge.
Our Sales Tax Policy
All orders placed and paid for in Ontario is subject to 13% HST.
USA orders are tax-exempt. Materials printed in Canada ship duty free to the USA under the NAFTA agreement.
ZRprinting.com is required to collect sales tax on purchases shipped to any where in Canada, sales tax is applicable. Sales Tax will be calculated based on the printing and finishing product subtotal.
Color Accuracy and Hardcopy Proofs
ZRprinting.com will reproduce colour from submitted print-ready files as closely as possible, but cannot exactly match colour and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each colour reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or ZRprinting.com will reprint your job at no charge.
Please note that ZRprinting.com cannot guarantee colour reproduction for your print-ready files if you: (a) did not request and pre approved a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for colour variations between submitted print-ready images and the actual artwork or product they represent.
ZRprinting.com checks all artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to ZRprinting.com. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office. Please note that we also offer file preparation support service.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.
Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "Need Artwork" and your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
If your job or proof is approved by 6:00 P.M. PST ( 9:00 P.M. EST ), printing turnaround time begins that business day. For example, a job for three-day printing turnaround that you approved by 1:00 P.M. PST on Tuesday will be shipped out to you by end of business Friday. Please note that ZRprinting.com offices are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.
Printing turnaround time for jobs with approved payment and accepted print-ready files is guaranteed. The remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround time is only allowed if the customer indicates in writing (e.g., note posted to order) when placing the original order that a job in the order is time sensitive and must be shipped by target date based on printing turnaround option selected.
Unless you choose Mailing Services, you need to select one of the shipping options presented to you on the Site.
All shipping except Special COD is currently done via Canada Post. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by Courier. For instance, a product shipped 2 nd Day Air and picked up on a Thursday would be delivered by end of day Monday.
For Special COD delivery (i.e., Air Cargo, Greyhound, or other shipping methods), there is a processing fee paid to ZRprinting.com at time of purchase for making all necessary arrangements with the carrier. In addition, the customer pays the shipping charge at time of delivery. The Special COD shipping charge is set by the carrier, and orders shipped by COD must be picked up at the carrier’s location. Delivery to your door is not included or available when you select Special COD shipping options.
Shipping transit times vary, and ZRprinting.com assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
Pick Up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.
You agree that shipping terms for all ZRprinting.com products are shipped “Freight On Board Shipping Point” or “F.O.B. Shipping Point" – Title and Risk of loss transfers to you at time of shipment or pickup.
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a Hardcopy Proof, we already factor in additional time to reach your target date. For Standard Hardcopy Proof, expect approximately six business days to receive and approve your proof. For Next Day Hardcopy Proof, expect two business days. Both printing and shipping times are based on business days only and do not include weekends or holidays.
For example, a product with a printing turnaround time of two business days and a shipping method of 2 nd Day Air would have a target arrival date four business days after your files have been received by us.
The cut off time for accepting files is 6:00 P.M. PST ( 9:00 P.M. EST ). If your files are in by that time, we will commit to printing and shipping your product within the selected timeframe.
Please understand that target arrival dates are estimates, not guarantees. While we will do everything in our power to meet your target arrival date, weather and other occurrences beyond our control may impact our ability to meet that date.
Customer's mailing list(s), while in the possession of ZRprinting.com, is the exclusive property of the customer and shall be used only with customer's instructions. Customer's mailing list(s) will not be sold or offered for use to any other party, and ZRprinting.com will not utilize the list for any other purpose.
All mailing delivery dates are estimates, not guarantees. ZRprinting.com’s responsibility is limited to preparing your mailing and completing delivery to the Postal Service. ZRprinting.com responsibility ends when the job is delivered to the Mail Entry Unit. In no event shall ZRprinting.com be liable for shippingCarrier or Courier performance failures or delivery delays.
ZRprinting.com shall be liable to rectify printing and mailing errors only to the extent of re-mailing a correction or corrected job as soon as possible, and allowable damages shall be limited to the value of the printing work performed. In no case is ZRprinting.com liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.
The customer will defend and hold ZRprinting.com harmless in any suit or court action brought against ZRprinting.com by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where ZRprinting.com, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in ZRprinting.com’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against ZRprinting.com for actions of the customer's employees which may occur as a result of any mailing.
Mailing lists purchased by the customer through ZRprinting.com are non-refundable.